Terms and Conditions

Last updated: Januray 27, 2025

AGREEMENT TO TERMS

By ordering or using our website, you agree to abide by the terms and conditions stated below.

DELIVERY AND INSPECTION

Free Home Delivery

Furniture is shipped into your home for free.

Inspection Upon Delivery

When your furniture arrives, be sure to inspect it before you sign for it. This is especially true if you notice any damage to the packaging.

Damage Reporting Process

In the event there is damage, follow these four simple steps:

Note that all shipments are fully insured
Keep all of the undamaged pieces
With the driver still there, call us at (888) 883-0675 and we will help you determine if the damaged piece should be kept with you or sent back
Sign the delivery receipt, making sure to note the specific damage. State only the facts of the damage

Process Requirements

Following these steps ensures proper claim processing. Delivery companies require documented damage reports at the time of delivery for valid insurance claims. Damage claims become significantly more difficult to process after delivery acceptance.

Hidden Damage

In the rare event that there is hidden damage that isn't seen until after the driver leaves, please contact us within 24 hours of delivery to report it. Most delivery companies have a 48 hour window to report hidden damage so it is important that we follow their guidelines.

CANCELLATIONS AND RETURNS

Return Shipping Responsibility

If the order is cancelled or returned for reasons other than freight damage, the customer will be responsible for return shipping charges only. If an order is canceled but has not shipped, no shipping charges will be due and you will receive a full refund.

DEFECTS AND DAMAGE CLAIMS

Our Resolution Rights

Luxury Leather Furniture reserves the right to attempt to repair or replace manufacturing defects and freight damage at our discretion. We will accept furniture with hidden damage with proof of damage (i.e. pictures, video, etc.) within 48 hours of the receiving date.

Manufacturing Defects

Any and all manufacturing defects including but not limited to dye lot issues must be reported within 14 days of receipt of furniture.

Customer Misuse

Luxury Leather Furniture is not responsible for the repair or exchange due to customer misuse. Examples of customer misuse are cuts, ink marks, cigarette burns, scratches or scuffs on cushions and inner areas.

Quality Control

All furniture is inspected thoroughly prior to shipment and heavy-duty specialized leather furniture packaging is used to prevent damages.

DELIVERY DATES

We do not guarantee delivery dates. In the rare event that we do provide a delivery date commitment, it will be noted on your invoice from us. If you do not have an invoice with a specified delivery date, you do not have a guaranteed delivery date and cancellations for that reason will have any applicable shipping charges.