Shipping Policy
Last updated: Januray 27, 2025
FREE NATIONWIDE SHIPPING
While most of our competitors charge for shipping, we include FREE white glove delivery with every order.
What This Means for You
Your custom leather furniture ships at no cost to you with professional white glove delivery service included.
SHIPPING COVERAGE
Where We Ship
We can ship anywhere in the 48 contiguous states.
SHIPPING PROCESS
How Your Order Ships
When your furniture is ready to ship, we will email you shipping details so that you can follow your shipment all the way to your home. We'll send a premium white glove furniture delivery service to deliver your order on your pre-scheduled date.
What's Included
A professional delivery team will bring your furniture into the room of your choice and remove all of the packing materials from your home.
Product Condition
All Items are factory packaged and brand new.
NO WORRIES DAMAGE PROTECTION
What happens if something gets damaged on its way to you? We get asked that question every day and one of the many reasons people love Luxury Leather Furniture is that we do something that almost no other online store or national retailer will do: We take care of everything for you.
Our Protection Promise
Our furniture all ships very well packaged and we use the best transporters in the country to make sure your furniture arrives safely. However, accidents can happen and because of that we insure EVERY single shipment at NO ADDITIONAL CHARGE to you.
We Handle Everything
Even more important though is that in the very rare event that something happens, we have dedicated specialists to ensure the problem is resolved for you. If you read the fine print of most national retailers, in the event of product damage YOU are required to file the claim with the shipping company, arrange the technicians and inspectors and do everything else necessary to resolve the issues. At Luxury Leather Furniture, WE will do all of the paperwork, arrange the technician if needed to come your home and coordinate shipping if a replacement is needed. This is one of the best reasons to buy from Luxury Leather Furniture; we are furniture specialists who are with you every step of the way!
Our Track Record
We are very fortunate to have a less than 1% damage rate and over 90% of those are minor issues that can be corrected right in your home by a qualified and experienced technician.
DELIVERY SCHEDULING
Advance Notice
One advantage this gives you is that the shipping company will call you 24 hrs in advance to schedule a delivery time since they will need you to be there to sign for it. We do this not because we are expecting damage but because it can happen.
DAMAGE CLAIMS AND DEFECTS
Manufacturing Defects
Any and all manufacturing defects including but not limited to dye lot issues must be reported within 14 days of receipt of furniture.
Hidden Damage
We will accept claims for furniture with hidden damage with proof of damage (i.e. pictures, video, etc) within 48 hours of the receiving date.
What We're Not Responsible For
Luxury Leather Furniture is not responsible for the repair or exchange due to consumer abuse. Examples of consumer abuse are slices/ink marks/cigarette burns/scratches or scuffs on pillows and inner areas. All furniture is inspected thoroughly prior to shipment and heavy-duty special leather furniture packaging is used to prevent damages.
DELIVERY DATES
We do not guarantee delivery dates.
CONTACT US
Questions about shipping?
Phone: (888) 883-0675
Email: [email protected]
Hours: Monday-Friday 9AM-6PM EST, Saturday 10AM-4PM EST