Support Center
Find answers to your questions about our custom leather furniture
Grades refer to different finishes and treatments, not material quality. All our leather
is 100% top-grain - the highest quality available. Different grades reflect various
finishing processes and pricing.
Each manufacturer uses their own grading system, so there's no universal standard across
the industry.
The fabric bottom allows air circulation when you sit down (preventing a balloon effect)
and provides grip to prevent cushions from sliding between seat and backrest.
Production times vary by collection:
- Quick Ship items: 2-4 weeks
- Standard collections: 6-8 weeks
- Premium lines: 10-12 weeks
- Specialty pieces: 12-16 weeks or longer
Yes. Contact us at (888) 883-0675 to separate sectional components, add matching pieces,
or create custom configurations with competitive pricing.
Tax depends on your delivery location. Most states have no sales tax. Florida has 7% tax
on furniture only. Other applicable states calculated at checkout.
Standard doorways 35" or wider will accommodate our furniture since we ship with legs
detached. For narrower openings, call (888) 883-0675 for delivery solutions.
All furniture is delivered directly to your home with professional white glove service.
No warehouse pickups or distribution centers.
Volume purchasing power with manufacturers, made-to-order production (eliminating
inventory costs), and direct-to-consumer sales without showroom overhead allow us to
pass savings to customers.
Yes, white glove delivery is available for $150 in most areas. Includes room placement,
assembly, and packaging removal. Typically takes 10-15 days from pickup.
No. All furniture is manufactured new to order with full warranties. Competitive pricing
comes from efficient operations and direct manufacturer relationships.
Call (888) 883-0675 and select option 3 for tracking (Mon-Fri, 10 AM-5 PM EST). We'll
provide tracking details and carrier contact information.
We operate online-only to maintain competitive pricing. We offer free leather samples,
detailed photography, expert consultations, and customer reviews instead.
All shipments are fully insured. Inspect before signing and note damage on delivery
receipt. Call (888) 883-0675 option 3 immediately with driver present. Hidden damage
must be reported within 24 hours.
Damage rate is less than 1%.
Damage rate is less than 1%.
We make this easier through:
- Professional photography with detailed, color-accurate images
- Free leather samples from actual production materials
- Customer feedback from verified purchasers
- Expert consultation with our furniture specialists
Order changes possible within 24-48 hours of ordering. Returns accepted within 30 days
with customer responsible for return shipping. Restocking fees may apply. Custom pieces
have different terms.
See our complete return policy for details.
See our complete return policy for details.
Yes! We provide free leather samples from actual production materials to help with color
and texture decisions. Samples show color reference but texture may vary since they're
not upholstered to frames.
Natural leather variations in grain, color, and markings are normal characteristics.
Natural leather variations in grain, color, and markings are normal characteristics.
Occasionally we have display models or slightly imperfect pieces at reduced prices. Sold
"as-is" with limited warranty coverage. Call (888) 883-0675 to inquire about
availability.
We strive for accuracy but errors can occur. Report discrepancies to
[email protected] for prompt corrections.
[email protected] for prompt corrections.
Measurements represent maximum outer dimensions (as if drawing a box around the piece).
Specifications come directly from manufacturers. Handcrafted pieces may vary ±0.5" to
1.5" from listed dimensions.
Clearance merchandise sold "as-is" with no warranty coverage or return options. Final
sale items with limited availability.
(888) 883-0675
Business Hours: Monday-Friday 9 AM-6 PM EST, Saturday 10 AM-4 PM EST